FAQ
REFUNDS & EXCHANGES
• NO REFUNDS — We do not offer refunds under any circumstances.
• EXCHANGES / STORE CREDIT ONLY — Exchanges are accepted on Ready To-Wear items within 14 days from the delivery date.
SHIPPING
PREORDER ITEMS
Please allow 7–12 business days for preorder processing and shipping.
Preorder items are not immediately on hand and are prepared specifically for your order. Shipping times may vary depending on order volume, holidays, or supplier delays.
Tracking information will be sent once your order has shipped.
We appreciate your patience and support ♡ delivery.
• If tracking shows “Delivered” but your package was not received, please contact USPS directly.
• Returned packages require a reshipment fee before orders can be resent.
• Aesthetics by RÊVE is NOT responsible for lost or stolen packages or items marked as delivered by the carrier.
CUSTOM ORDERS
• Custom pieces require a 2–3 week production timeframe. Processing begins within 5 business days after order placement.
• Shipping may be sooner depending on order volume.
• Custom items are NOT eligible for refunds or exchanges.
• For custom order inquiries, please contact:
SALE ORDERS
• Sale orders requires 5-7 business days processing before shipment.
• ALL sale items are FINAL SALE
EXCHANGE INSTRUCTIONS
- Confirm your Ready-To-Wear item qualifies for exchange.
- Exchanges MUST be received by us within 14 days of delivery.
(Example: Delivered March 1 → must be in our possession by March 15.)
Late packages will NOT be accepted.
- Prepare your exchange note including:
Order Number
Reason for Exchange
Item(s) requested in exchange (name, color, size)
Your current email & phone number
- Package your item securely.
Items MUST be shipped in secure packaging.
NO shoe boxes.
- Ship your return using USPS, UPS, or FedEx and KEEP your tracking number for reference.
PAYMENTS
• ALL payments must be made directly through our official website.
• We do NOT accept Cash App, PayPal, Western Union, or any external payment services.
• Aesthetics by RÊVE is NOT responsible for scams, fake pages, or unauthorized third-party sellers.
FAQ / CUSTOMER SUPPORT
If you have questions or need immediate assistance regarding your order, please contact us at:
Please allow 24–48 businesst hours for a response.
Thank you for shopping with Aesthetics by RÊVE